FREQUENTLY ASKED QUESTIONS

01

Q: How will I know if you are the right therapist for me? What do clients say about you?

It can be tough to find the right fit in therapy. I offer a complimentary 15 minute consultation by phone or video to discuss your needs and goals for therapy prior to your first session. The initial consultation is often a good sense of  whether or not  I might be the right therapist for you but the only way to know for certain is to attend a full session. Most clients are able to tell if I am the right therapist for their needs after the first two sessions. I will check in often  throughout our time in therapy to ask about our connection and your experience in the therapeutic relationship.

Below are testimonials graciously provided by a few of the clients I have had the privilege to work with in therapy:

"Life changing would be an understatement. Jackie was the first therapist I built trust with. Enough trust to share anything and everything. The answers and help I’ve received were not recited from a text book, they came from a place of compassion. Not only does she have the knowledge to help she has the heart. I believe she has found her calling and I will forever be grateful our paths crossed."

"From the moment that I met Jackie I felt safe and secure talking with her. She created a nurturing holistic space in which I was able to heal and repair relationships, including with my family. I have struggled with many issues my entire life and I finally feel free of the weight that I used to lug around with me all day, every day. It is the first time I have felt complete trust in a therapist."

“While in therapy with Jackie, I learned more in a year about emotional health than I have in my entire life.  Her patience and compassion are evident in all her interactions and through her belief in me, I learned how to rely on myself.”

02

Q: Who do you work with? Is there anyone you don't work with?

I work with adults (age 18+). It is my mission to offer quality therapeutic services to all (so long as it is within my scope of practice) regardless of age, race, ethnicity, religious affiliation, gender identification, sexual orientation, or economic status. I am passionate about equality, social justice and human rights. I am experienced in treating a broad range of mental health needs and I specialize in  Addiction Recovery, Borderline Personality Traits, Shame, Perfectionism, Body Image Distress and Trauma. Due to state licensing laws, I can only provide therapy to individuals residing in the state of Florida.

 

03

Q: What is your fee and do you accept insurance?

My fee is $100 per 60-minute mental health therapy session. Payment will be collected at the time of service. I do not participate in any insurance panels. Upon request, I can offer a receipt of services that clients can submit to their insurance provider to seek reimbursement. It is the responsibility of the client to check with their insurance provider about reimbursement coverage.

04

Q: What happens after I contact you and what will be discussed at my first few appointments?

I will receive your contact submission via email and you will receive a response from me within 24 hours (though typically my response time is much faster). We will coordinate to schedule a complimentary 15 minute phone or video consultation to discuss your needs and goals in therapy. If we both determine that I might be the right fit at the end of the consultation we will schedule your first therapy session. I will also email you an invitation to the Client Portal where you will read, complete and sign intake paperwork, all of which will need to be completed prior to your initial appointment. 

 

During your first appointment you can expect a brief intake history and for us to talk more about your goals for therapy in preparation for your second session which will consist of treatment planning and beginning the therapeutic process.  

05

Q: How long do appointments last and how often will we meet?

Appointments last 60 minutes. I schedule 15 minutes between each client to ensure the full hour.  At the beginning of therapy I suggest that we meet weekly and as you begin to meet goals in therapy we will adjust the time between sessions as needed.

06

Q: Do you provide online counseling or Telehealth?

Yep! I provide online counseling (aka Telehealth) via a HIPAA compliant secure video platform. Therapy can actually work surprisingly well trough this platform. I used to be skeptical until I tried online therapy as a client. All you need for Telehealth is an electronic device (smart phone, tablet, laptop, computer, etc) and a private space with a stable internet connection. Paperwork, payment and scheduling are all completed online. Due to state licensing laws, I can only provide therapy (including Telehealth) to individuals residing in the state of Florida. 

07

Q: What is your cancellation and rescheduling policy?

Your session time is set aside specifically for you upon the time of scheduling. I require 24-hour notice for session cancellations, no-shows and rescheduling or you will be responsible for payment of the appointment. Please communicate with me in the event of an emergency. It is important that you prioritize the attendance of your sessions to support progress in therapy.

08

Q: How do I schedule my first session if I'm a new client?

For new clients,  please use the contact box at the bottom of this page and I will be in touch within 24 hours, though my response time is typically much faster, to discuss the scheduling of our complementary 15 minute consultation. If it seems like the right fit, we will schedule your first session at the end of the consultation. 

09

Q: Do you prescribe medication?

No, I am not a psychiatrist or doctor. If you are seeking psychiatric medication, I recommend the following: 

  • ask your Primary Care Physician for a referral to a psychiatrist for psychiatric medication

  • if insured, contact your insurance company and inquire about your benefits for in-network psychiatric services (may be categorized as a 'specialist' if searching benefits online)

  • if uninsured and local to Northeast Florida, contact Aza Health at (904) 829-2782 or azahealth.org

10

Q: What is your therapeutic approach and theoretical orientation?

My approach to therapy is trauma-focused meaning that we work together to heal unresolved attachment, developmental and relational wounds. My concept of trauma is any environment that is less than nurturing and anything that compromises  your sense of emotional and/or physical safety in the world; this may occur once (event based shock trauma) or it may occur many times over the course of development  (relational, attachment and/or developmental trauma aka complex trauma) or it may be both. I connect with  and inform my approach to therapy from attachment, humanistic, existential and feminist theoretical orientations. 

CONTACT

Jackie Werboff, MA, LMHC

St. Augustine, FL 32086

Tel: (904) 257-5025

jackiestherapyroom@gmail.com

WIDE AWAKE LIVING, LLC

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